You need to know
All prices exclude a Visitors tax. The Visitors Tax amounts to €2.50 per person/per day. With a reservation of a single room we have a surcharge of 10€ per day. Bookings that amount to a 3 days are also charged a surcharge for a short stay, € 5.00 per person/day. Deposits per Apartment or Room amount to €200.00 at the time of your reservation. In the case of cancellations these will be charged according to the Austrian Hotel Contract Conditions.
We ask for your understanding that No domestic animals are permitted in our Apartment Hotel. For the young children we provide the following services free of charge: Cots, high chairs, baths, babyphone and changing mats. No refund for unused services utilized.
Free of charge Internet W-LAN in the whole hotel! You are accommodated in NON-SMOKING rooms!
The Apartment or Room will be ready for you from 3.00p.m on the day of arrival. You may stay in your Room/Apartment until 10.30a.m. on the day of departure, unless prior arrangements have been made. We would kindly ask you to inform us if you anticipate arriving late i.e. after 7.00 p.m
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Free Cancelation up to 3 months before
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Sometimes things dont always go as planned. If unfortunately you or your party cannot make the booking due to certain reasons then we apply the following cancellation proceedure.
Up to 3 months before arrival you can cancel free of charge.
From 3 months to 1 month before arrival we charge 40% of the price.
From 1 month to 1 week before arrival, the cancellation fee is 70% of the price.
If you need to cancel during the last week before your arrival, we will have to charge you 90% of the price.
We understand that this can be a difficult time for some guests and so we would like to help with the cancellation troubles. As a special service we can offer you the Hotel Cancellation Plus Insurance. This extra cost can be added to the reservation deposit, and can be calculated for you in the Booking confirmation email.
If you do not wish to have any insurance with us, then we simply ask for a standard €200.00 booking deposit to be transfered into the Hotel Account.
In case of early departure:
We will invoice the full amount agreed, unless your room can be rented short term or the cancellation insurance takes over the costs. If this is the case then your money will be refunded direct to you from us.
IBAN AT683631 8000 0024 1109
BIC RZTIAT 22318
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